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   Affiliate Marketing Views
Welcome to the exciting world of affiliate marketing! Or, win-win marketing, because when done well, everybody --- the marketer, the affiliate and the affiliate network---wins. I'll discuss current happenings and my own insights into the implications and provide a forum for constructive discussion in the win-win spirit of affiliate marketing. Hopefully, we’ll create a platform for insightful, prophetic and even contentious thinking, while ensuring it is interesting, informative and valuable.

Friday, September 30, 2005

Linkshare acquisition by Rakuten-- sign of rising times?

If ever there was any proof needed for the growing value of performance-based marketing in general and affiliate marketing in particular, the last few weeks have certainly presented it. Quite emphatically at that!

JP Morgan's recent assessment of ValueClick's prospects is one such example (more on that in a separate post). Linkshare's acquisition by Japanese portal Rakuten for $425 million in cash is probably the most emphatic statement as yet. To understand how drastically the valuations of companies in the affiliate marketing arena have changed in the recent past, just consider the fact that Linkshare is being paid more than 7 times the amount that ValueClick paid for Commission Junction (and that too as a combination of stock and cash!). Take a look at this post by Beth Kirsch for some interesting comparisons.

One of the questions that came to mind was what did a Japanese Internet company have to do with the acquisition of Linkshare, and what could it mean for affiliates?

I believe Linkshare's portfolio of merchants that includes some top retailers must have been of some considerable interest to Rakuten, which itself operates online shopping sites as well properties on travel, golf reservations etc. Secondly, Linkshare's recent enhancements & roll-outs of two new technologies -- Athena, a verification and validation system that helps merchants verify affiliate's contact information; and SynergyAnalytics Version 2.0 for sales reporting--- could have definitely played its part as well. I would also not discount -- though I must admit it is pure conjecture-- the Japanese connection in the Linkshare investor panel (Mitsui is an investor in Linkshare) in forging this deal.

From an affiliates' perspective, the recent technology enhancements and their performance in the second quarter when they added about 32 well-known merchants into their portfolio should certainly augur well. Moreover, I expect the geogrpahical expansion of the network with the acquistion by Rakuten to give affiliates more revenue-generating opportunities. True, affiliates have had several problems in the past with Linkshare --- their lack of responsiveness has been written about in a few fora previously. But probably that's where the Japanese influence could make some significant impact--- hopefully with all those principles of total quality management and total customer satisfaction in action !

A thought in passing --- Asia has generally lagged behind the West in most (if not all) aspects of online marketing. While online shopping is growing, it still hasn't reached anywhere near what it is in the US & Europe. Could this acquisition be the beginning of a more aggressive expansion of affiliate marketing in other markets in Asia? Is that part of Rakuten's strategy -- leveraging Linkshare's technology and expertise in this sphere to propagate this form of marketing in some of the key growth markets in the region?

The next few months should have the answers...

Until next time.

Ben Flux

Wednesday, September 28, 2005

dgm2 to dgmPro ---- inevitable migration problems

As I write this, DGM-UK is in the midst of an unenviable situation, that of migrating from one platform to another as they set to release dgmPro. It's very much like working on replacing or enhancing the foundation of a structure while continuing to retain the existing one. Obviously, we come to expect a bit of instability and a lot of inconvenience, and I think dgm2 users are probably faced with the same scenario.

I used the word "unenviable situation" because companies are often faced with a "damned if you do, damned if you don't situation (at least in the immediate short term)". How long can we afford to wait before we need to enhance our systems? How quickly should we move from one system to another? Can we afford to wait to roll out a "perfect piece of software"? (I'd be surprised to find one!). The reality is that in today's dynamic world and at the pace at which products and services are rolled out, neither the business, the marketer or the customer (read "affiliate") can or would like to wait for the perfect solution. For, that would probably mean every body leaving a lot on the table...

Dgm2 seems to have run its course, and the company had to take the decision to move on to another system. The problems that users faced or are facing, I believe, are the inevitable consequences of that choice, which will hopefully be a precursor to something really better and rewarding once the problems have been ironed out (I'm an optimist !!).

Equally importantly, it's not only the technical systems that's undergoing a change at DGM---Simon Trigg has taken over as the MD for the UK operations and tasked with delivering results in the areas of strategic relationship management and integration of "industrial-strength" systems that can scale up and meet the changing needs of clients and partners in the next 2-3 years. Having spent almost a decade & half in B2B online services, Simon does bring a considerable wealth of experience to the position.

One of the first things Simon has done is to acknowledge that there have been problems--- in the delivery of the product as well as in communication with clients and partners. I think that is a critical first step to solve any problem-- to realize and acknowledge it. Simon has set about trying to improve on the communication issue ----the head of publishing is tasked to provide regular updates on the status of migration of clients to the new dgmPro on their website forum.

It's a good, positive beginning, something which I'm sure most affiliates--- especially those that have had some problems in the past-- would appreciate. But I think what affiliates would really welcome is what Simon had to say about the programs on offer--- apparently there are some interesting programs from Demon & Pipex in the pipeline in addition to the ones by Disneyholidays, Vodafone & Homechoice.

Seems like there is opportunity waiting in the wings -- let's keep fingers crossed!

Ben Flux


Ben Flux - Traffic Junction
Hertford, Hertfordshire, United Kingdom
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